Assigning an Issue

This is most commonly achieved by using the ASSIGNED_TO data dictionary field. If you are using the MODULE_ID field within the PRODUCT_NAME field, you can assign the module owner automatically, based on the person's name you enter. When entering or updating an issue, the ASSIGNED_TO field will then take on the value of the module owner.

In most installations, you can allow the user to override this, and to choose a different person.

It is also common to use other methods to assign an issue to the correct person. For example, you can set up Allowed Values with the ASSIGNED_TO field being the child field. In this way you can constrain the user's names shown in the list to be only those that are appropriate to some condition you set up, for example to be dependent upon the PRODUCT_NAME or some other field.