Business Area Definition

A business area is the highest level unit that you define within ExtraView. Each business area is typically a self-contained tracking system. Examples of business areas are Bug Tracking, Customer Calls, Assets and Knowledgebase items.

Each business area may have its own workflow and process management, or you can define a workflow that can be shared across business areas.

There is no limit to the number of business areas that you may create. Individual business areas can be made visible or invisible to each user role. For example, your technical support engineers may see the customer issues and bug tracking areas, but not be able to see an asset tracking area.

Each business area can be split into several individual projects. Once again, each of these projects may have its own workflow, or all projects within a business area may share the same workflow.