Sending Notifications

Notification gets sent to users when a new issue is added to the database and when an existing issue is updated. Fundamentally, email notification is sent to all users whose names appear in any user list field. In addition, you may set up interest lists based upon the values in a list. For example, send notification to the Vice President of Support when a Critical issue is updated, or send email to the Product Manager when his product is chosen in an issue.

It is possible to refine these email notification rules extensively. Please consult the Administration guide, or contact ExtraView support for more information.