{"id":22322,"date":"2024-02-15T14:48:40","date_gmt":"2024-02-15T22:48:40","guid":{"rendered":"https:\/\/docs.extraview.com\/v22\/book\/administrator-controlled-email-features\/"},"modified":"2024-02-15T16:32:15","modified_gmt":"2024-02-16T00:32:15","slug":"administrator-controlled-email-features","status":"publish","type":"page","link":"https:\/\/docs.extraview.com\/v22\/administrator-controlled-email-features\/","title":{"rendered":"Administrator-Controlled Email Features"},"content":{"rendered":"<ul>\n<li>\n\t\tTurn system-wide email on or off<\/li>\n<li>\n\t\tDisable email generation control for user roles<\/li>\n<li>\n\t\tControl specific notification option for user roles while adding and updating issues.&nbsp; This may be cointrolled on a PROJECT by PROJECT basis<\/li>\n<li>\n\t\tEnable or disable email to external users<\/li>\n<li>\n\t\tOptionally assign a module owner who will automatically receive notification upon a new or updated issue<\/li>\n<li>\n\t\tOptionally set a product email address to notify a product manager upon a new or updated issue<\/li>\n<li>\n\t\tThe administrator can set up conditions which, when met, will cause an action to occur. Most often, this is used to escalate issues when they have remained in a specific status for longer than your process requires<\/li>\n<li>\n\t\tThe email subject line can be tailored to contain text or any fields within the current issue<\/li>\n<li>\n\t\tOptionally show the email recipient the CC list for the notification<\/li>\n<li>\n\t\tThe administrator can define email templates as either text or HTML. These templates can contain as much or as little data as is required for the standard notification of issues to ExtraView users<\/li>\n<li>\n\t\tThe administrator can optionally define a range of email templates that can be used to communicate with customers or users, merging data from the current issue with pre-defined text. These templates can be made available on a user role basis<\/li>\n<\/ul>\n<p>See also the section on <a href=\"\/report-scheduler\/\">Scheduled Reports<\/a> for information on how the administrator may control the email delivery of reports to users.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Turn system-wide email on or off Disable email generation control for user roles Control specific notification option for user roles while adding and updating issues.&nbsp; This may be cointrolled on a PROJECT by PROJECT basis Enable or disable email to external users Optionally assign a module owner who will automatically receive notification upon a new&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-22322","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Administrator-Controlled Email Features - Product Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.extraview.com\/v22\/administrator-controlled-email-features\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Administrator-Controlled Email Features - Product Documentation\" \/>\n<meta property=\"og:description\" content=\"Turn system-wide email on or off Disable email generation control for user roles Control specific notification option for user roles while adding and updating issues.&nbsp; 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