{"id":23729,"date":"2024-02-15T14:53:34","date_gmt":"2024-02-15T22:53:34","guid":{"rendered":"https:\/\/docs.extraview.com\/v25\/book\/extraview-functional-highlights-1\/"},"modified":"2025-02-05T18:49:12","modified_gmt":"2025-02-06T02:49:12","slug":"extraview-functional-highlights-1","status":"publish","type":"page","link":"https:\/\/docs.extraview.com\/v25\/extraview-25\/end-user-guide-1\/introduction-3\/extraview-functional-highlights-1\/","title":{"rendered":"ExtraView Functional Highlights"},"content":{"rendered":"<p>Tracking and reporting is the heart of ExtraView\u2019s user functionality. The following list highlights some of ExtraView\u2019s most important tracking and reporting features. Note that not all of these functions may be available to every user, as the ExtraView administrator is able to precisely control which features each user has the ability to access.<\/p>\n<ul>\n<li>\n\t\tSimple, flexible, and customizable Web-based and mobile interfaces<\/li>\n<li>\n\t\tFlexible workflow and an infinite number of configuration options for any business process<\/li>\n<li>\n\t\tUnlimited scalability of the number of issues, customer support and other issues, user roles, users, fields, business rules, reports, and attachments<\/li>\n<li>\n\t\tAbility to split issues into multiple parts for individual tracking<\/li>\n<li>\n\t\tAbility to group related issues together, either within a single tracking area, or across multiple tracking areas<\/li>\n<li>\n\t\tPerform mass updates to entire groups of issues<\/li>\n<li>\n\t\tAutomatic email notifications containing customized content<\/li>\n<li>\n\t\tThreaded email discussions of issues<\/li>\n<li>\n\t\tAbility to impose business rules and processes on the issues you enter as they move from initiation to closure<\/li>\n<li>\n\t\tDynamic interest lists to notify users of changes to cases and specific events<\/li>\n<li>\n\t\tAbility to perform queries with either simple or complex filters<\/li>\n<li>\n\t\tProduce custom statistical and summary reports from any Web browser, and export to Adobe PDF, MS Word, MS Excel, or text<\/li>\n<li>\n\t\tCharting of results<\/li>\n<li>\n\t\tComplete audit trails on all updates and workflow transitions with analytical, statistical, summary, and historical issue-change reporting<\/li>\n<li>\n\t\tAbility to keep cases private for specific groups of users or publish to a larger community<\/li>\n<li>\n\t\tEscalation of issues on any criteria you set<\/li>\n<li>\n\t\tElectronic signatures on any criteria you set<\/li>\n<li>\n\t\tIntegrated knowledge base<\/li>\n<li>\n\t\tQuick data entry using pre-defined forms<\/li>\n<li>\n\t\tIn-depth detailed reporting at any drill-down level, including the ability to design reports that are available system-wide or only for your own use<\/li>\n<li>\n\t\tAbility to share filtered data with customers<\/li>\n<li>\n\t\tSeveral APIs for the sharnig of data with other applications.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Tracking and reporting is the heart of ExtraView\u2019s user functionality. The following list highlights some of ExtraView\u2019s most important tracking and reporting features. Note that not all of these functions may be available to every user, as the ExtraView administrator is able to precisely control which features each user has the ability to access. Simple,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":23727,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-23729","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ExtraView Functional Highlights - Product Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.extraview.com\/v25\/extraview-25\/end-user-guide-1\/introduction-3\/extraview-functional-highlights-1\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ExtraView Functional Highlights - Product Documentation\" \/>\n<meta property=\"og:description\" content=\"Tracking and reporting is the heart of ExtraView\u2019s user functionality. 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