{"id":23749,"date":"2024-02-15T14:53:34","date_gmt":"2024-02-15T22:53:34","guid":{"rendered":"https:\/\/docs.extraview.com\/v25\/book\/attachments-3\/"},"modified":"2025-03-03T17:16:59","modified_gmt":"2025-03-04T01:16:59","slug":"attachments-3","status":"publish","type":"page","link":"https:\/\/docs.extraview.com\/v25\/extraview-25\/end-user-guide-1\/managing-issues-1\/attachments-3\/","title":{"rendered":"Attachments"},"content":{"rendered":"

Click for administrative documentation<\/a><\/p>\n

ExtraView gives you the ability to add an unlimited number of file attachments to any ExtraView issue. Attachments can include captured screen shots and documents or files. ExtraView gives you the ability to attach any number of files of any type to any given issue. Depending on the database used on the ExtraView server, each file attachment may be up to 2 GB (Microsoft SQL Server) or 4 GB (Oracle). If the database is MySQL, then the size limit is set by the administrator, but is generally smaller.<\/p>\n

There are several interfaces for uploading file attachments within ExtraView.\u00a0 The primary method is described first.\u00a0 The remaining methods were used with earlier versions of ExtraView but retained for backwards compatibility.\u00a0 The reason for the change was browser developers such as Google and Microsoft removing support for Java applets being run within browsers.\u00a0 The primary interface works across all support browsers but does lack some minor features.<\/p>\n

Adding Attachments<\/h3>\n

From the add<\/em> or the edit<\/em> screen, click the Add Attachments<\/b> button. A popup window will be displayed. The upload screen looks like this:<\/p>\n

<\/p>\n

You may select up to 10 files to be uploaded in one operation.\u00a0 These files may be selected by using the \u200bSelect files from computer<\/strong>\u200b button and selecting them from the file system, or by dragging the files from your desktop or file manager and dropping them into the panel.\u00a0 Once you have the selected the files, you enter descriptions for each of them in the popup, then press the Upload<\/strong> button.<\/p>\n

You will see a progress bar for each file as it is being uploaded, similar to the screenshot below.<\/p>\n

<\/p>\n

You may also load images as file attachments, direct from the clipboard of your computer.\u00a0 Copy a screen, or a portion of your screen onto the clipboard and within the Add Attachment <\/strong>\u200bpopup, click the button at the top with the title Upload Image from Clipboard<\/strong>\u200b.\u00a0 Right-click with your mouse on the drop area and select Paste<\/strong>\u200b or click CTRL-V<\/strong>\u200b and your image will be placed in the popup where it can be uploaded as a file.\u00a0 You will give the image a description, and optionally a file name:<\/p>\n

<\/p>\n

Viewing Attachments<\/h3>\n

From the Edit Issue<\/em> screen, click the View<\/b> button next to the Attachment you would like to view. If the attachment is an image file, of type JPG, GIF or PNG, then a thumbnail image of the attachment will appear, and you can also click on the thumbnail to view the complete attachment.<\/p>\n

<\/p>\n

Edit Issue screen<\/span><\/p>\n

Editing and Deleting Attachments<\/h3>\n

Note that your administrator must have given you permission to delete attachments.<\/p>\n