{"id":24139,"date":"2024-02-15T14:53:34","date_gmt":"2024-02-15T22:53:34","guid":{"rendered":"https:\/\/docs.extraview.com\/v25\/book\/email-options-4\/"},"modified":"2025-02-13T13:27:33","modified_gmt":"2025-02-13T21:27:33","slug":"email-options-4","status":"publish","type":"page","link":"https:\/\/docs.extraview.com\/v25\/extraview-25\/administration-guide-1\/site-configuration-menu-1\/email-notification-4\/administrator-controlled-email-features-1\/email-options-4\/","title":{"rendered":"Email Options"},"content":{"rendered":"

\n\tEmail addresses<\/h3>\n

Each user may have two email addresses within ExtraView, a primary email address and an alternative email address. The primary email address is maintained on the Personal Details tab of the user account maintenance screen. The alternative email address and the controls for receiving email are on the Notification Options tab of the user account maintenance screen.<\/p>\n

The administrator or the end user can select options for the end user to receive email at their primary and alternative email addresses independently.<\/p>\n

If the behavior setting named CHECK_EMAIL_ADDRESS_FORMAT has a value of YES, then the format of each email address is checked at the time it is entered or updated and an error message is returned if the format is not valid.<\/p>\n

\n\tTurning System-Wide Email On or Off<\/h3>\n
    \n
  1. \n\t\tFrom Administration menu, under the Email Notification<\/b> tab, click on Email Settings<\/b>.<\/li>\n
  2. \n\t\tScroll down until you see EMAIL_NOTIFICATION.<\/li>\n
  3. \n\t\tClick Edit<\/b> and change the value to YES, in order to turn on Email Notification, or set the value to NO to turn off Email Notification system-wide.<\/li>\n
  4. \n\t\tClick the Update<\/b> button.<\/li>\n<\/ol>\n

    When EMAIL_NOTIFICATION is set to NO, no warnings are issued to users who enter or update issues, or generate emails in any way.<\/p>\n

    \n\tDisabling Access to the Email list for Specific User Roles<\/h3>\n

    You can control access to the mailing list with the security permission keys named PR_ADD_PROBLEM.NOTIFICATION and PR_RESOLUTION.NOTIFICATION. If these keys are turned off for a combination of user role, business area and project, then the user will not have control over, or visibility of the email notification section of the add \/ edit<\/em> screens.<\/p>\n

    \n\tNotification Permission Keys<\/h3>\n

    These keys have both PR_ADD_PROBLEM and PR_RESOLUTION entries to control both the add<\/em> and the edit<\/em> screens.<\/p>\n\n\n\n\n\n\n\n\n\n\n
    \n\t\t\t\tKey<\/td>\n\n\t\t\t\tPurpose<\/td>\n<\/tr>\n
    \n\t\t\t\tNOTIFICATION<\/td>\n\n\t\t\t\tThis is the master control for the display of the notification section on add<\/em> and edit<\/em> screens. You must have WRITE permission to these keys to observe the notification section on add<\/em> and edit<\/em> screens. Note that turning off this key is independent of the values of the fields and the security permission values of these keys. Just turning this display off does not alter the value of the EMAIL_SWITCH key. You can either set this key off as well, or use a business rule to inhibit the sending of email notifications from any screen within any Role \/ Business Area \/ Project combination.<\/td>\n<\/tr>\n
    \n\t\t\t\tCC_EMAIL<\/td>\n\n\t\t\t\tThis key controls the visibility of the CC Email text entry box<\/td>\n<\/tr>\n
    \n\t\t\t\tCC_EMAIL_BUTTON<\/td>\n\n\t\t\t\tThis permission key controls access to the CC Email button to the right of the CC Email text entry box<\/td>\n<\/tr>\n
    \n\t\t\t\tEMAIL_CUSTOMER<\/td>\n\n\t\t\t\tGiving permission to this key enables or disables access to the checkbox that turns notification on or off to users in the DEFAULT_USER_ROLE. Note that this checkbox may be set programatically using a business rule<\/td>\n<\/tr>\n
    \n\t\t\t\tEMAIL_SWITCH<\/td>\n\n\t\t\t\tThis controls access to the checkbox that has the prompt Generate Email<\/b><\/td>\n<\/tr>\n
    \n\t\t\t\tINTEREST_LIST<\/td>\n\n\t\t\t\tWith this key you control access to the ability to allow users to add users to an interest list for the issue they are adding or updating<\/td>\n<\/tr>\n
    \n\t\t\t\tMAILING_LIST<\/td>\n\n\t\t\t\tThis is the control for the list of users who will be notified upon inserting or updating the issue<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

    Email addresses Each user may have two email addresses within ExtraView, a primary email address and an alternative email address. The primary email address is maintained on the Personal Details tab of the user account maintenance screen. The alternative email address and the controls for receiving email are on the Notification Options tab of the…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":24138,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-24139","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nEmail Options - Product Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.extraview.com\/v25\/extraview-25\/administration-guide-1\/site-configuration-menu-1\/email-notification-4\/administrator-controlled-email-features-1\/email-options-4\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Email Options - Product Documentation\" \/>\n<meta property=\"og:description\" content=\"Email addresses Each user may have two email addresses within ExtraView, a primary email address and an alternative email address. 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