This section deals with all aspects of user administration. Within this section, you will learn how users are created and maintained.
The ADMIN User Account
This account exists in all ExtraView installations and is provided at no cost. This user has special properties and should not, under any circumstances, be used to create and update issues. This is because it bypasses virtually all of the security permissions and workflow controls within the system. Because of this, you should take extra care with the password for this user. It is provided primarily for three reasons:
- This is the user account you use when ExtraView is first installed, allowing you to enter and create your own user ID’s.
- If you ever get into a situation where you accidentally lock yourself out of ExtraView, for example by turning off all permissions, then this account will still be active.
- On occasions ExtraView Corporation support personnel may direct you to use this account to help identify a problem.
- If you are utilizing the behavior setting named USER_SELF_REGISTRATION, then users who self register will be given the default business area and project specified in the behavior settings named SELF_REG_DEFAULT_AREA and SELF_REG_DEFAULT_PROJECT.
Accessing User Accounts Without the Needing to Know a User’s Password
The ADMIN user has one other property. It allows the administrator to sign in as a different user, without knowing that user’s password. This can be very useful for problem solving, or to help a user set up a feature such as their Home Page or a report. To achieve this, the ADMIN user signs on with the following convention:
ADMIN|OTHER_USER_ID
where they substitute the other user’s ID for OTHER_USER_ID. They must, of course, enter the ADMIN user password.