There is a default layout in the Global Area, Master Project that defines the layout for notifications. This may be embedded within any add or edit layout. Before any alterations, this looks like the following:
The security permission keys named PR_ADD_PROBLEM.NOTIFICATION and PR_RESOLUTION.NOTIFICATION control overall presence of the layout on the add and edit screens. The functionality of the fields within the layout are controlled by their individual security permission keys.
| Field/Security permission key | Purpose |
| NOTIFICATION_GENERATE_EMAIL | This is an overall checkbox which acts as a switch, allowing the user to send or inhibit the sending of email notifications when the current issue is inserted or updated. The default for the checkbox may be set globally by the behavior setting named GENERATE_EMAIL_BOX or by a business load directive rule. Further business rules may alter the value of the checkbox during the refresh and preupdate stages |
| NOTIFICATION_CC_EMAIL_USERS | This provides an input text box with search capability, allowing the user to enter the email addresses or user ID’s of users to notify, when these users are not on the notification mailing list generated |
| NOTIFICATION_INT_LIST_SELF | This checkbox allows the current user to place themselves on an interest list for the current issue, no matter who else may be notified during the processing of the issue. The user can later change this value through their personal options – on the Notification tab |
| NOTIFICATION_INT_LIST_OTHERS | This checkbox allows the current user to place others on an interest list for the current issue, no matter who else may be notified during the processing of the issue. These users can subsequently change this value through their personal options – on the Notification tab |
| NOTIFICATION_TO_CUSTOMER | This allows the current user to determine when to send a notification from the current issue to users who are members of the DEFAULT_USER_ROLE. This email is obviously subject to the permissions of this role, and will often use a simpler layout customized to the communication needs of your customers |
| NOTIFICATION_MAILING_LIST | This shows a list of the users who are on the standard distribution list for the current issue, as determined by the ORIGINATOR, ASSIGNED_TO, CONTACT and LAST_UPDATED_BY fields |
| NOTIFICATION_EMAIL_ATTACHMENT | This checkbox is used in conjunction wi the Select ? attachment checkboxes. When attachments are selected and this checkbox is checked, the selected attachments are sent with the email notification. |
| NOTIFICATION_PRIORITY | If this checkbox field is placed on the notification layout then it provides the ability for a user to set a high priority status on the outgoing email that is to be generated. |