Adding Issues with EVMail - Product Documentation

Many organizations want to use email to submit new issues to ExtraView, either from their own employees or from their customers. ExtraView enables this capability via a task named EVMail. This task may be configured to allow ExtraView to receive and process emails that both insert and update issues. See the section entitled Email Poller Task for instructions on how to configure the EVMail task. EVMail can perform the following tasks:

Add new issues to your database
Update existing issues

See the section entitled Configuring EVMail for instructions on how to setup and configure the EVMail task.