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MAILING_LIST |
Mailing List |
This field is used in conjunction with its security permissions to define which user roles have visibility to the mailing list on the add and edit screens |
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CC_EMAIL |
CC Email |
This field is used in conjunction with its security permissions to determine which user roles have the ability to see and use the CC email list on the add and edit screens |
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GENERATE_EMAIL |
Generate Email |
In conjunction with security permissions, this field is used to control the visibility of the Generate Email checkbox on the add and edit screens. Without permission, this checkbox will not be visible |
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CUSTOM_EMAIL |
Custom Email |
In conjunction with security permissions, this field is used to control the visibility of the Email button on the action bar within the edit screen. With permission, the user role will be able to send custom emails |
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EMAIL_ADDRESS |
Email Address |
This field may be placed upon layouts. It serves a special purpose. When a user accesses the custom email function from the edit screen, to send an ad-hoc email, or an email created from a pre-defined template, this field will be used to automatically populate the email address to which the mail is to be sent. This simplifies communication to users who, for example, enter an email address when reporting an issue. The value stored in this field automatically gives a return address. |
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EMAIL_SELECTED |
Include selected attachments |
This field works in conjunction with the attachment field named ATTACH_SELECT. Both fields need to be turned on with permissions for this feature. When enabled, there is an additional checkbox within the notification area. When a user checks this box, and the user has checked one or more file attachments that has the Select? checkbox also checked, then the selected attachments will be sent along with the email notification sent when the issue is added or updated. |
