Select Email Format

This feature gives an individual user the option to choose whether to receive notifications in text or HTML formatted email. The administrator can also apply this option on behalf of any user. The choices are to display incoming email in one of four formats: HTML, Plain Text (full) , Plain Text (brief) and Plain Text (very brief).

Type Purpose
HTML Notification is sent using the layout named EMAIL_FULL, and is delivered in an HTML format
Plain Text (full) Notification is sent using the layout named EMAIL_FULL, and is delivered as plain text format
Plain Text (brief) Notification is sent using the layout named EMAIL_BRIEF and is delivered in a plain text format
Plain Text (very brief) No layout is used for the notification, but a plain text format email is delivered, only showing the fields that changed in the insert or update operation of the issue. If a field value was modified, it is preceded with a * character. If a field value is inserted, it is preceded with a + character.
  1. As an individual user, click on your account name in the title bar to edit your account details, or from the User tab on the Administration menu click on the User Account Maintenance option and edit the user whose account you want to modify. Click on the Notification Options tab.

    A screen similar to the one below appears:


    2. Change User Details screen

  2. The default email format is HTML. If you would like to see your email notifications in another format, select the desired format from the Email format list.
  3. Click the Update User button.

Below are examples of the different email formats:


HTML Email in Microsoft Outlook


Plain Text (Full)


Plain Text (Brief)

Note: These standard email formats can be modified using the layout editor and modifying the EMAIL_FULL or EMAIL_BRIEF layouts.