Troubleshooting

The steps to ensure that your installation is operational and running without problems are:

  • Check the Apache web server is running
  • Check the Apache Tomcat application server is connected to the Apache web server, and is running
  • Check that you can connect to the ExtraView servlet, and that this connects to your database
  • Check that ExtraView is operational, and you can sign on

Verify that the Apache web server is operational

Enter the URL of the server into a browser, for example http://127.0.0.1, and you should see the Apache test page.

Verify that the Apache Tomcat application server is running

By opening a browser on the local machine and typing in the URL of your machine:8080, for example http://trillium.extraview.net:8080, you should get the default Apache Tomcat screen.

Verify that Tomcat can find ExtraView

Now, append /evj/IsItEvj to the URL, for example http://localhost:8080/evj/IsItEvj and look for the following screen. You should see a screen that is equivalent, but with your installation details.

Verify that the Apache web server connects to the Apache Tomcat application server

Now, type in the plain URL of your server, for example http://trillium.extraview.net. This will start ExtraView.

If you see the following screen, you will know that you have not configured the Apache configuration file httpd.conf properly.