Whenever issues are inserted or updated, email notification may be triggered to send information to users connected with the issue. These notifications are typically used to inform users such as the originator, the assigned to and the person who last updated the issue.
Interest lists allow users to subscribe to issues where they have a particular connection. These are a powerful feature of ExtraView, ensuring automatic notification of events to appropriate individuals within an organization. Interest lists can be defined within the Data Dictionary on any field that may have a list of values. For example, you may define an interest list that notifies individuals on all issues that have a severity level of critical, or you may define an interest list that notifies individuals whenever an issue affects a particular module.
Business rules may be defined to override the standard notification rules.
Notification may also take place which escalates issues which have remained in a particular status for longer than a given period, or are approaching or have exceeded a date such as the due date of a repair.
If a notification that is being sent exceeds the size specified in the behavior setting named EMAIL_MAX_SIZE_MB, all embedded images, attachments and embedded documents will be removed, to ensure the notification can be sent without causing an error. The user should sign onto ExtraView and view the embedded objects there if they were removed.
