ExtraView is a licensed product. Several types of licensing schemes are available, according to your purchase of the license from ExtraView Corporation. The license details of the ExtraView installation can be viewed in the section named Company Information Settings in the System Controls section of Administration.
Named users are identified as single-person entities that each has a unique User ID within ExtraView. You may create more end users than the number of licenses you have purchased, but the maximum number of active users cannot exceed the number of licensed users. You may disable any account or accounts to remain in compliance with the license. Note that users who only occupy the role identified in the behavior setting named LIMITED_USER_ROLE are not counted in the licensing scheme, and they will always have access to ExtraView.
You may create any number of user ID’s with the concurrent licensing scheme, but not all users may be able to sign on and work within ExtraView at one time. This is because the software restricts the number of users who can sign on at any time to the number of concurrent licenses purchased. If users in excess of this number attempt to sign on, they will receive a message asking them to contact the ExtraView administrator. As administrator, you can control the length of time a license remains active, if a user becomes idle, through a behavior setting. After the expiry time, if a user remains idle, their session is expired allowing another user to occupy the license.
If a user configured with a concurrent license signs on from a single computer, with more than one browser, they occupy a single concurrent license for each two browser connections. For example, they may sign on with both Mozilla Firefox and Google Chrome browsers and only occupy a single license, but if they then sign on again with Microsoft Edge, they will occupy a second license. If the same user ID is used from different computers, a concurrent license is counted for each computer.
With EVMail usage, whereby an ExtraView issue is either inserted or updated from an incoming email, the sender's address of the incoming email is determined. If the sender's ExtraView account has a concurrent license, or the sender is not a user within ExtraView, a concurrent license is consumed when the email is processed and an issue is inserted or updated. The expiry time of this license is fixed at 30 minutes. If there are insufficient concurrent licenses available at the time EVMail attempts to insert or update an issue, an email is sent to the system administrator and an email is sent to the sender of the incoming email advising them that their email could not be processed.
When a mixed license is purchased, there will be a maximum number for named users and a maximum number for concurrent users. When any new user is created, they are automatically given the ability to use a concurrent license. The administrator may use the end user account maintenance screen to move any user (up to the number of named licenses purchased) from a concurrent license to become a named user license. Note that users who only occupy the role identified in the behavior setting named LIMITED_USER_ROLE are not counted in the licensing scheme, and they will always have access to ExtraView. These users should not be given a named user license, but should occupy a concurrent license. This is the default behavior.
A single user role within ExtraView, identified by the behavior setting named LIMITED_USER_ROLE, may be used to identify users who are licensed at no cost. There are several limitations with users who belong to this user role:
The ADMIN user account is supplied without any cost. This user account should not be used to insert or update issues as it has special properties.
