Updating User Accounts

On the User Account Maintenance screen use the filters to select the user account you wish to modify.

  • Click the Edit button associated with the user account, and a screen similar to the following appears:


    • Change a User's Details screen

    A full explanation of all the fields is available under the Adding Users section of this guide.

  • Edit user information on any of the tabs as needed, and then click the Update User button.
  • Note that when editing a user’s account information, you can select which reports to add to their Home Page, by choosing up to three reports from the lists towards the bottom of the screen. You can select from public reports, or the user’s personal reports.
    • Note: To deactivate a user account, click the Basic Information tab and use the checkbox named Enabled User to deactivate or reactivate an account. Once an account is deactivated, the user will no longer be able to login to the system, and their User ID will no longer appear in Assigned To or Owner pick list options, etc. To reactivate a user account, select *All inactive users* from the Select Users by activation status or role pick list on the Edit User Accounts screen. Once you have drilled down on the desired inactive account, use the Enabled User checkbox that appears on the User Roles/Security tab of the Change a User’s Details screen. When you deactivate a user, they are removed from all interest lists, escalation rules as well as being removed from being the module owner of any module field value. If you reactivate a user, you will need to review all their settings for accuracy as ExtraView may reset some values such as the license type, when the account is restored.

    Note: The entry Alternative User ID allows a user's ID to be altered. This does not change the initial ID used to create the account, but provides an alternative that can be used by the user to sign on. This is most useful for the occasions when a user's name changes, such as when a female changes their name upon marriage. When the alternative User ID differs from the User ID, either may be used to sign on.

    Note: If the behavior setting named ENFORCE_DETAILED_USER_INFO is set to “Yes”, then additional fields will become required. This is used when you want users that self-register on the system to provide a significant level of personal details.

    Note: If you alter a user’s access to specific user roles, and remove their access to a user role, this will only take effect the next time they sign on. If they are signed on at the time you change their access, they will continue to have the access you are inhibiting.

    Note: Users are not physically deleted from ExtraView. The reason for this is that once most users have used ExtraView, they will be recorded as the Owner, Assigned To, or other such person against issues. To preserve data integrity, ExtraView requires the user details for everyone, even though they may not continue to use and access the system.

    Note: If you alter an interest list, an escalation rule entry or change the user’s language setting, there is an immediate update to the account. Pressing Cancel does not reverse this change.