The function of this field is to create an onscreen timer that is used to measure how much time is spent processing an issue. The timer may be initialized on an add or edit layout in either the on or off state using the default value of the TIMERFIELD. Assuming the timer is on, then time is accumulated in the field with each successive edit session. The user will see the timer updating each second that it is turned on.
Timer field on a layout
At this time, only one timer field is supported in an installation within a business area.
To configure the timer, you must have the following fields defined in the data dictionary:
| Field | Configuration |
| TIMERFIELD | Display type – Custom Allow selection on reports – No Default value – On or Off Help text – The time spent working on this issue This field may be placed on an add or an edit layout and presents the timer to the user, with a button that is used to turn the timer on and off. Being a custom field, it is not possible to report on this field, therefore a second field is defined which is used to provide reporting. |
| TIME_ON_CALL | Display type – Text Field Allow selection on reports – Yes Filter Criteria – Yes Is Sortable - Yes Help text – The time spent working on this issue This field is maintained by ExtraView custom code and takes its value from the TIMERFIELD when an issue is inserted or updated. |
