ExtraView Licensing Schemes

ExtraView is a licensed product. Several types of licensing schemes are available, according to your purchase of the license from ExtraView Corporation. The license details of the ExtraView installation can be viewed in the section named Company Information Settings in the System Controls section of Administration. There are two versions of ExtraView - named ExtraView Standard and ExtraView Enterprise. These are the key difference in features of each version. Please see the website for complete details.

ExtraView Standard ExtraView Professional ExtraView Enterprise
Zero license cost for unlimited number of licenses See here for pricing See here for pricing
Support is not provided beyond the first 30 days    
For direct support, see here for pricing   See here for support pricing
Supports upto 3 user roles Supports upto 5 user roles Supports an unlimited number of user roles
Supports upto 1 Business Area Supports upto 3 Business Areas Supports an unlimited number of Business Areas
Supports 25 additional user-defined fields Supports 150 additional user-defined fields Supports an unlimited number of user-defined fields
    WOA RESTful API and SOAP Web Services API
    User Custom programming interface
    Extended reporting
    Keyword searching of documents stored in the database
    Compliance with 21CFR Part 11 regulations
    Automatic translation of text between different languages
Privacy of issues based upon the user's company name Privacy of issues based upon the user's company name Extended privacy with sophisticated logic

Named User Licensing Scheme

Named users are identified as single-person entities that each has a unique User ID within ExtraView. You may create more end users than the number of licenses you have purchased, but the maximum number of active users cannot exceed the number of licensed users. You may disable any account or accounts to remain in compliance with the license. Note that users who only occupy the role identified in the behavior setting named LIMITED_USER_ROLE are not counted in the licensing scheme, and they will always have access to ExtraView.

Concurrent User Licensing Scheme

You may create any number of user ID’s with the concurrent licensing scheme, but not all users may be able to sign on and work within ExtraView at one time. This is because the software will restrict the number of users who can sign on at any time to the number of concurrent licenses purchased. If users in excess of this number attempt to sign on, they will receive a message asking them to contact the ExtraView administrator. You can control the length of time a license remains active, if a user becomes idle, through a behavior setting. After the expiry time, if a user remains idle, their session is expired allowing another user to occupy the license.

If a user with a concurrent license signs on from a single computer, with different browsers, they only occupy a single concurrent license, to a maximum of five connections. Thereafter, a second concurrent license is occupied. If the same user ID is used from different computers, a concurrent license is counted for each computer.

With EVMail usage, whereby an ExtraView issue is either inserted or updated from an incoming email, the sender's address of the incoming email is determined.  If the sender's ExtraView account has a concurrent license, or the sender is not a user within ExtraView, a concurrent license is consumed when the email is processed and an issue is inserted or updated.  The expiry time of this license is fixed at 30 minutes.  If there are insufficient concurrent licenses available at the time EVMail attempts to insert or update an issue, an email is sent to the system administrator and an email is sent to the sender of the incoming email advising them that their email could not be processed.

Mixed Licensing Scheme

When a mixed license is purchased, there will be a maximum number for named users and a maximum number for concurrent users. When any new user is created, they are automatically given the ability to use a concurrent license. The administrator may use the end user account maintenance screen to move any user (up to the number of named licenses purchased) from a concurrent license to become a named user license. Note that users who only occupy the role identified in the behavior setting named LIMITED_USER_ROLE are not counted in the licensing scheme, and they will always have access to ExtraView. These users should not be given a named user license, but should occupy a concurrent license. This is the default behavior.

End-User Licenses without Cost

A single user role within ExtraView, identified by the behavior setting named LIMITED_USER_ROLE, may be used to identify users who are licensed at no cost. There are several limitations with users who belong to this user role:

  • They may not update any issues
  • They may not become the owner of an issue
  • No issue can be assigned to a person with this role
  • The user may only belong to single role and may not switch roles.

The ADMIN user account is supplied without any cost. This user account should not be used to insert or update issues as it has special properties.