Users

Users are specific people who have an authorized sign on capability to ExtraView. Each user has an individual account and the user or a system administrator can modify personal behavior settings within the account.

The administrator has additional privileges to manage user accounts. For example, they can create new accounts, disable existing accounts and can add and remove users from user roles and privacy groups.

User accounts may be created by a self-registration process. However, if a user self registers, they are only given basic access until a system administrator grants them additional rights.

There are two special accounts within the system, named admin and system. The admin account has the following characteristics:

  • It should not be used to create or manage any issues
  • Issues cannot be assigned to the admin user
  • The admin user is not counted within the number of available licenses
  • The admin user does not view the sign on message area, allowing them to bypass any potentially bad HTML that was inserted into this area by an administrator
  • The admin user has additional privileges in the data dictionary, where they may enter and update the SQL statements that are used by ExtraView to extract and update information in the database
  • The admin user bypasses all status change rules.

The system account is reserved for use by ExtraView personnel, in the eventuality that any customer of the product has locked themselves out of their system, and ExtraView personnel need to restore access. If you accept the risk, and understand that ExtraView support may not be able to access your system quickly, you can ask ExtraView support to give you ownership of this account.

Users may be defined and maintained in an external directory, such as an LDAP directory or a Microsoft Active Directory. Various policies for synchronizing the external directory and ExtraView's internal directory may be adopted.

Users may sign on more than once and they will still occupy a single license within ExtraView. However, there is a limit for each unique user in that they may only sign in and have up to five active sessions. For each five active sessions, one license is consumed.