Enabling Status Change Rules

  1. From the Administration menu, under the Workflow tab, click on Workflow Settings.
  2. Click the Edit button next to the default value entitled ENFORCE_STATE_CHANGE_RULES.
  3. Change the value from NO to YES, and click the Update button (if the value is already YES then leave it so).

Interaction with the ADMIN_OVERRIDE_ROLE Behavior Setting

Status change rules are not obeyed by a user whose current role is that specified by the behavior setting named ADMIN_OVERRIDE_ROLE. Thus users whose current role is that of an administrator, typically have freedom to alter the status of an issue from any value, to any other value. The audit trail for the issue will still show the transition.

Choosing the Workflow Process

Note: For this next step, you have to decide which workflow is best for your company. You are able to choose between DEFAULT, PRODUCT and USERGROUP (as discussed above).

  1. From the Workflow tab of Administration, click on Workflow Settings.
  2. Click the Edit button next to the SEPARATE_WORK_FLOW default value.
  3. Change the value to DEFAULT, USERGROUP or PRODUCT and press the Update button.