These options control how various notifications are made to the user.
| Notification Option Fields | Purpose |
| Receive notifications at your primary email address | If this is set to Yes, the user will receive email at his primary email address. The primary email address is set on the Personal Details tab |
| Receive notifications at alternative email address | If this is set to Yes, the user will receive email at his alternative email address. The alternative email address is set on the next option. The user role must have read/write permissions to the security permission key named USER.USER_EMAIL_ADDRESS in order to control this address |
| Alternative email address | This is the alternative email address, controlled by the previous prompt. The user role must have read/write permissions to the security permission key named USER.USER_EMAIL_ADDRESS in order to control this address |
| Receive notification on own updates | Enabled will receive automatic email Disabled will not receive automatic email |
| Email format | HTML, Plain Text (brief), or Plain Text (full). The brief option provides just a few fields, enough to recognize the issue |
| Interest lists | Allows the opt-in or opt-out to interest lists. See the section in this guide on interest lists for full information. The key reason for interest list management on this screen is to allow users to opt-in and opt-out of interest lists to which they have permission |
| Escalation rules | Allows the opt-in or opt-out to escalation rules. See the section in this guide on escalation rules for full information. The key reason for escalation rule management on this screen is to allow users to opt-in and opt-out of escalation rules to which they have permission |
Security permission keys separately control access to the interest list on the notification option tab for end-users. The CF_INTEREST_LIST permission key is used for this purpose. Without read/write access to this key, the end user cannot see or alter the interest list.
Notification Options screen
